“Protection”
One of the most important factor to consider in choosing a housemaid agency is the Guarantee Policy. As we all know, we cannot please everyone and not everyone can please us, as well. Guarantee helps build a bridge towards this concept. Clients are always the top priority of every company. As per housemaid agencies, this is their way of taking care of the clients to ensure Customer Satisfaction is met in every housemaid deployment.
Question: How long is the Guarantee?
Common length of guarantee time is 3 months. This means that within this number of months, all issues that may cause cease of work in the part of the housemaid are covered by the agency. This is so to give clients a better value of their money and longer protection in terms of housemaid service.
Guarantee Coverage
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Absconding
- Being one of the top reasons why guarantee is consumed, Ran away issues have been the main concern of all sponsors. This instance seems unavoidable as it continue to occur even nowadays.
- How to avoid it? First, talk to the selected housemaid before proceeding with Entry Visa. Housemaid agencies have ways to make you speak to the housemaid upon selection. Make sure that she is willing to work away from home and that no family matters will interfere. Secure her phone number and explain clearly what she is expected to do when she arrives here. Second, make a good use of the guarantee to observe the housemaid, may it be her behavior or attitude towards work, before stamping her visa. In this way, you can be sure that she is okay to be part of your household and that she has no reason to run away. Make the housemaid feel secure in a way that she will look up to you with respect and not with fear. It’s true that she is here to work and not for vacation, but it is always best to treat everyone in a humane way.
- What to do when already in that situation? Since retaining a worker’s passport is against the labor law, it is important to at least keep a copy and know details from your housemaid like complete name and passport number. Report right away the absconding to the right authorities and file a case if necessary. Inform the agency so as to make them prepare replacement and avoid delay.
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Repatriation
- As defined, this is the process of returning a person to his/her country or place of origin. In the case of housemaid, repatriation happens if she becomes sick, pregnant or she refused to work. Guarantee protects you from these cases since you can get a replacement deemed necessary.
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Dissatifaction
- This is also one of the top reasons why guarantee is consumed. Each of us have cleaning standards to follow in which we apply most especially at our own home. Getting a guarantee from an agency gives us a better opportunity to master the cleaning behavior of our selected housemaid. If by any reason, we are dissatisfied with their work, it is always best to call the agency to let them know what is going on. Replacement is always an option, however, agencies also consider talking to both parties first for settlement before this option is taken.
I suggest, it is always wise to keep a note of the dates (from when & until when) of the guarantee period. Doing this, you will be well aware of the limitations of the guarantee coverage.
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